Question 1

How do I book?

Accepted Answer

Every stay is booked through Airbnb, so your payment and booking are protected by Airbnb. Choose a residence, check your dates and book. Stays are subject to Airbnb's Terms of Service and our house rules.

Question 2

What are the check-in and checkout times?

Accepted Answer

Check-in is from 3:00 pm and checkout is by 11:00 am. All check-in details are shared before you arrive, and the Level 58 residence offers self check-in with a key safe.

Question 3

How many guests can stay?

Accepted Answer

Each residence sleeps up to six: two bedrooms with queen beds and a sofa bed in the living room, with two full bathrooms.

Question 4

Is parking available?

Accepted Answer

Parking isn't included with the residences. Paid car parks are available nearby.

Question 5

Can I stay for a month or longer?

Accepted Answer

Yes. Stays of 28 nights or more are welcome, and each residence has a full kitchen, its own washer and dryer, and a dedicated workspace for longer visits.

Question 6

Is it suitable for families?

Accepted Answer

Yes. Guests travelling with children have loved the pool and the views, and there are books and board games in each residence. The building is residential, so quiet hours apply overnight.

Question 7

Is this a hotel?

Accepted Answer

No. These are professionally managed private residences, so there's no 24/7 reception, daily housekeeping or room service. Cleaning during your stay can be arranged at extra cost, and we reply to every message, usually within an hour.

Question 8

What are the house rules?

Accepted Answer

No smoking (including vaping), no pets (service animals are welcome) and no parties or events. Please respect the neighbours: it's a residential building, with quiet hours overnight.